Overview
The Client Director plays a key role in driving operational excellence within Core Exchange, ensuring efficiency, process optimisation, and seamless collaboration across teams. This role requires a balance of strong stakeholder management, leadership, project management and operational expertise to ensure the smooth delivery of work that meets business objectives and aligns with company priorities.
Working closely with the MD of Operations and the wider leadership team across the Exchange, the Client Director will lead operational initiatives, enhance internal processes, and improve cross-functional collaboration. A key focus of this role is ensuring teams are structured efficiently to meet client demands, while identifying and driving operational improvements that increase effectiveness across the organisation.
Additionally, this role requires deep industry knowledge, excellent relationship management, and the ability to lead teams while implementing operational efficiencies that support long-term business success.

Responsibilities / Key Performance Indicators (KPIs):
Operational Leadership & Process Optimisation
• Lead internal stakeholder relationships across the Exchange & Media teams, ensuring operational alignment and streamlined processes.
• Drive best-in-class operational strategies, improving efficiency, workflow management, and cross-team collaboration.
• Identify and implement process enhancements, ensuring scalable and effective operations across the Exchange.
• Ensure strong audit compliance and quality control, embedding best practices across teams.
• Support automation and system improvements that drive efficiency and reduce manual workload.
• Champion data accuracy and reporting, ensuring clear tracking of progress, output, and efficiency gains.
Team Leadership & Workflow Management
• Work closely with the MD of Operations to implement structural improvements that enhance efficiency and streamline collaboration across teams.
• Oversee team resource planning and workflow management, ensuring balanced workloads and clear priorities.
• Take ownership of quality control across operational processes, ensuring accuracy and excellence in execution.
• Foster a culture of continuous learning, supporting training, development, and upskilling across the team.
• Ensure effective collaboration between Media, Investment, and Performance teams, creating a connected and efficient working environment.
People Management & Development
• Mentor and manage team members, ensuring regular feedback, structured reviews, and professional growth opportunities.
• Provide day-to-day leadership, setting a high professional standard and ensuring a positive, collaborative team culture.
• Champion career progression, supporting employees in their development and growth within the company.
• Encourage proactive problem-solving, guiding the team in overcoming challenges and improving efficiency.
Commercial & Stakeholder Engagement
• Support the MD of Operations in managing key commercial objectives, ensuring efficiency and profitability in operations.
• Build strong relationships with senior stakeholders, positioning the Exchange team as trusted operational partners within the business.
• Work closely with internal teams, media owners, and technology partners to improve systems and processes.
• Represent the company at industry and internal forums, driving thought leadership in operational excellence.