OVERVIEW
This role assumes responsibility for integrating digital aspects of media campaign activity
for multiple client accounts. The role will also act as a point of contact for clients surrounding
the day-to-day account management activity. It requires the use of digital media planning
tools such as DCM, AdWords, DBM, social media platforms, Amazon and all other
commonly used digital advertising platforms; as well as the effective management of the
media planning processes and excellent attention to detail and time management to ensure
best in class delivery on behalf of the media team for clients. It also requires strong
collaboration and communication with the wider organisation across the Central Teams to
ensure that delivery is to the highest standards. A strong working relationship with
colleagues, particularly across Search, Social and Programmatic teams in Investment is a
crucial element of this role.

Responsibilities / Key Performance Indictors (KPIs):
The role of Digital Client Manager assumes the responsibility for digital media plan
development for all clients within their team, including the use of tools to power the media
planning process. This role is central to the efficient and effective running of the day-to-day
client service including the ownership and actualisation of media plans, monitoring of POs,
timely and accurate billing, creating presentations of competitor insights, ideation and
working with the team to deliver innovation. The Digital Client Manager will work closely
with Social, Search and Programmatic teams and will manage the delivery of digital aspects
of the media plan and will ensure that it is aligned with the overall media rationale.
KPIs will include unbilled %, efficient resolution of media queries, and “Delivery”
client service scores in the annual RADAR service review.